Bookings and Payment
Bookings are made and a contract between you and us comes into effect immediately when we accept a reservation from you. We will accept a reservation when we have confirmed your reservation details. Where a deposit, refundable or non-refundable is paid, the balance will be paid by you on either check-in or check-out.
Bookings must be paid for with cash or a valid debit, credit card. Cheques and American Express are not accepted.
Prices All published rates are correct but may be varied. Rates are per room per night including breakfast. Any selected supplements will be added to the total price of your Booking.
Arrival and Departure
Rooms are usually available from 3.00 pm on the day of arrival. Check out is by 10.30 am.
Cancellations
Any deposit paid is non-refundanble. In the event of cancellation within 14 days of arrival a charge equivalent to the first nights stay will be made and in the event of cancellation within 7 days of arrival the cost of the full stay at the rate which the reservation was made will be levied. All cancellations are subject to a £20 administration charge. Normal terms of payment apply to these charges. For this purpose we reserve the right to set-off the amount payable for such cancellation against the Client's credit or debit card without prior notice or approval of the Client, where applicable. The exceptions to this cancellation policy are 28 days for special event dates and peak season, June to September inclusive (and all Bank Holidays) and 28 days for House Parties. Your booking confirmation document will confirm your cancellation terms. Dillons of Whitby reserves the right to cancel your booking at any time up to the day of arrival. In this event any deposit paid will be returned. Dillons of Whitby will not be held liable for any replacement booking, travel or other associated costs where your booking is cancelled.
Non Arrival
In the event of your non arrival your debit or credit card will be charged the full amount of your stay. We may reduce this amount if we are able to re-let your room. A receipt will be forwarded to you.
Smoking
We operate a no smoking policy within the building and gardens. Any breach of this condition will result in a £50.00 surcharge for additional cleaning.
Data Protection.
We may process the information you provide to us for the purposes notified and for future markeing of Dillons of Whitby. By making a Booking you consent to this processing of information. We will not pass your contact details to third parties.
Pets
Assistance dogs are welcomed but we are unable to accept any other pets.
General Damage
We ask the you treat all areas respectfully, failure to meet with this request will result in a additional charge being levied. Any charge levied will be made directly to the credit or debit card detailed issued by you at the point of Booking. A receipt will be forwarded to you.